Windows Surface Pro 4 Charger Not Working

If you have more than one surface pro device we need a replacement order for each one.

Windows surface pro 4 charger not working.

For more info see install surface and windows updates. No proof of damage is required to receive a replacement ac power cord. You can try a charger from a sp3 sp4 newest surface pro 2017 if a friend has one. If you are in the us you can go to a physical retail microsoft store and they will assist in diagnosing as well.

Before you begin troubleshooting. If you re having trouble getting your surface dock or docking station working with your surface here s help. Little did i notice the culprit was right there on my taskbar all along. If your battery is completely drained a surface dock may not be able to fully charge your device.

Microsoft will provide one ac power cord replacement free of charge for each of your eligible surface pro devices. For more info see what to do if your surface power supply or charger doesn t work. After the computer starts windows will automatically scan for hardware changes and reinstall all the usb controllers that you uninstalled. You can try a charger from a sp3 sp4 newest surface pro 2017 if a friend has one.

If you can borrow a friend s charger to see if it lights up and charges your surface that is the first step. If you are in the us you can go to a physical retail microsoft store and they will assist in diagnosing as well. It might display such messages as plugged in not charging or battery not detected. Keep your surface pro 4 drivers and firmware updated.

Download and install the latest drivers and firmware for your surface device. We strongly recommend that you use only a genuine microsoft or microsoft licensed power supply one that either came with your surface or was purchased separately to charge the battery. Make sure that the connections are secure and that nothing is plugged in to the usb charging port on the power supply. First check for things that might prevent your surface or windows from starting or the battery from charging.

If you can borrow a friend s charger to see if it lights up and charges your surface that is the first step. So roll forward to 2016 03 same problem for me my brand new surface pro 4 delivered today worked at work but not at home because it does not charge. Check the usb device to see whether it is working. The surface pro 4 may have a battery issue if the battery level does not increase when it is plugged into a power source.

Slack s windows client was waiting in an attempt to connect to the internet. First to make sure your surface is working properly get the latest updates.